Self-order kiosk

The self-order kiosk turns a tablet running the Conciar app into a counter kiosk. Guests order, pay by card on a card terminal, and get a number to pick up their order.

What you need

• A tablet with the Conciar app, set to the restaurant package.
• A Buckaroo card terminal added in Conciar. See Add a card terminal. The kiosk only takes card payments, and only Buckaroo terminals work with Conciar.
• An admin or manager to start the kiosk.

Start the kiosk

1. On the tablet, open Settings and, under Mode, tap Self-order kiosk.
2. Choose the Card terminal guests will pay on. If you have only one, it's already selected.
3. Optionally choose a Store. Use the same store as your pickup screen (see below).
4. Tap Start self-order kiosk.

The tablet signs out of the till and becomes a kiosk. It stays a kiosk when the app is closed or the tablet restarts.

What your guests do

1. Tap Tap to order on the welcome screen.
2. Choose Eat here or Take away.
3. Pick dishes, with options, extras and removals. If a dish is part of a combo, the kiosk asks whether they'd like to make it a meal.
4. Tap Pay and pay with their card on the terminal.
5. They see their number on screen and are told you'll call it when the order is ready.

The kiosk's welcome and payment screens follow the tablet's language (English, Dutch, Malay or Chinese). The menu screens are in English.

What happens to the order

• The order goes to the kitchen only after the payment succeeds. Kitchen tickets show EAT IN or TAKEAWAY.
• Kiosk orders appear on the Order Board in my.conciar.com, marked as coming from the kiosk.
• The kiosk doesn't print a receipt for the guest. They get their number on screen.

Show order numbers on a pickup screen

Set up a second device as a pickup screen: Settings → Mode → Pickup Display. It shows numbers under PREPARING and READY FOR PICKUP. Staff tap a number to move it along.

Pickup numbers count per store, so set the kiosk and the pickup screen to the same store.

When a guest walks away

After 90 seconds without a touch the kiosk asks Still there?. With no answer, it clears the order and returns to the welcome screen. If the payment didn't go through, the guest can choose Try again or Cancel; nothing is charged.

Turn the kiosk back into a till

1. On the welcome screen, press and hold your business name.
2. Sign in with a Conciar account.

Common problems

"This provider does not support card terminals." The kiosk needs a Buckaroo terminal. Add one under Settings → Payment providers → Buckaroo → Card terminals.

Staff can't start the kiosk. Only an admin or manager can. Have them sign in on the tablet, or change the role in Settings → Team members.

The kiosk shows a different menu from the till. The kiosk doesn't follow menu schedules. If you have more than one menu, check which one it shows.

The pickup screen doesn't show kiosk orders. The kiosk and the pickup screen are set to different stores.