Set up printers and receipts

Each printer has its own settings for paper, cutting and receipt text. On Settings → Label Printing you choose which printer prints what. To connect a new Epson printer first, see Set up your devices.

Change how a printer prints

1. In my.conciar.com, go to Hardware → Printers.
2. Click the Edit (pencil) button next to the printer.
3. Change the settings and click Save.

Setting	What it does
Paper width	58 mm or 80 mm. Match the paper roll in the printer.
Encoding	The character set the printer uses. Change it only if letters print wrong.
Ticket language	The language of printed tickets. On restaurant kitchen tickets, the station's language wins if both are set.
Auto-cut	Partial, Full or None.
Feed lines before cut	Empty lines before the cut, from 0 to 10.
Print logo on top	Prints your logo at the top of every ticket.
Open cash drawer after print	Opens the cash drawer connected to this printer each time it prints.
Beep on print	The printer beeps when it prints. Only for raw (ESC/POS) printers.
Header and Footer	A centred line at the top and bottom of the receipt, up to 200 characters. For example your opening hours or "Thank you for your visit".

Your logo comes from Settings → Organization details. See Change your business details.

Cash drawer

Switch on Open cash drawer after print only for the printer the drawer is connected to. Otherwise the drawer opens for every ticket.

Choose which printer prints what

You need the admin or manager role.

1. Go to Settings → Label Printing. If you see tabs, open Printers.
2. Each kind of print job has its own section. Click Add printer, pick a printer and set the number of copies. Add more printers to print on several at once.
3. Click Save.

Print job	When it prints	Who has it
Order receipt	The customer receipt for an order.	Every business
Shipping label	When an order is marked ready to ship.	Store
Return label	For customer returns.	Store

Kitchen and bar tickets aren't set here. A restaurant sends them through its stations: see Set up your devices.

Item labels (restaurants)

A restaurant can print a label for every item you choose when an order reaches the kitchen, for example for takeaway meals or drinks. The label shows the pickup number, the item and every option, change and note.

You need the admin or manager role.

1. Go to Settings → Label Printing and open the Item labels tab.
2. Switch on Print labels automatically.
3. Under Which items, choose the categories or items that get a label.
4. Choose the Label size, or Custom, for a label printer with die-cut labels.
5. Under On the label, choose what else to print, such as a Second name under the item.
6. Under Printers, pick a printer per store and how it prints:
   • Label (PDF): a label printer with die-cut labels.
   • Roll: a receipt-style printer on a label roll, cut after every label.
   • Auto: Conciar decides from the printer.
7. Check the Preview and click Save.

Labels print at the store the order is at. Items added to an open order later get their own labels.

Common problems

The receipt is cut off at the sides. The Paper width doesn't match the paper roll. Change it in Edit printer.

Strange characters print instead of letters. Try a different Encoding for that printer.

I can't pick a printer on Label Printing. You haven't added a printer yet. Add one in Hardware → Printers first.

Receipts don't print. Check that Order receipt has a printer picked in Settings → Label Printing, and that the printer is online.