Set up your devices

The till, the kitchen screen and the agenda all run in the Conciar app. You install the same app on each device, sign in, and choose what the device is for.

Draft: to be confirmed

How to get the Conciar app (App Store, Google Play or otherwise) still has to be confirmed before this page is published.

What you need

• An iPad, iPhone or Android tablet with an internet connection. The till is laid out for tablets. The app doesn't work offline: without a connection it stops at the start screen with a Retry button.
• Your Conciar email address and password.
• For printing: an Epson TM printer that supports Server Direct Print. See Printers.

You can also run a till in a browser: in my.conciar.com, open Point of Sale in the sidebar. Its restaurant view takes cash, Scan to pay and a Buckaroo card terminal. Its retail and studio views take cash, a payment link, and card payments made on a separate card reader.

Sign in on a device

1. Open the Conciar app.
2. Enter your Email and Password and tap Sign In.
3. If your business uses more than one package, choose one under Select your package to get started and tap Continue.

The app has screens for these packages:

Package	Tabs
Restaurant	POS, Orders, Calendar, Station, Settings
Store	POS, Orders, Settings
Professional	Appointments, Leads, Settings

To change the package later, go to Settings → Switch Service.

Add staff PINs

With PINs, several people can share one till and each sale is recorded under the right name.

1. In my.conciar.com, go to Settings → Team members, open a team member and set their 4-digit Security PIN. Team members can also change their own under Settings → Personal information → POS PIN.
2. Go to Settings → Point of sale and switch on Staff unlock the app with their PIN.
3. Choose after how many minutes the app locks when nobody uses it, or choose Don't lock when idle.

On the device, staff tap their name under Who is using the till? and enter their PIN. On the restaurant till, tap the lock button in the top bar to hand over to the next person.

Printers

The app doesn't print over Bluetooth or a cable. Conciar sends print jobs to the printer over the internet, so the printer needs its own network connection.

Add an Epson printer

1. In my.conciar.com, go to Hardware → Printers and click Add printer.
2. Choose the printer type, enter a Printer name and click Register printer.
3. Conciar shows a server URL, an ID and a password. Copy them now: the password is shown only once.
4. Open your Epson printer's settings page, go to Server Direct Print, and enter the URL, ID and password.

Open Edit printer to set the paper width (58 or 80 mm), ticket language, auto-cut, header and footer text, and whether to print your logo.

Choose the receipt printer

1. Go to Settings → Label Printing and open the Printers tab.
2. Under Order receipt, pick one or more printers and the number of copies.

On the restaurant till, staff print the bill with Print bill.

Send dishes to the kitchen or bar printer

1. Create your stations (kitchen, bar and so on) in Restaurant → Floor Plans with Add Station.
2. Go to Restaurant → Print Routing. On the Stations tab, click Configure on a station and choose its printers.
3. On the Routing tab, link dishes or whole categories to a station or a printer.

A dish's own route wins over its category's route. A dish with no route at all isn't printed anywhere, so check the Routing tab when you add new dishes.

Cash drawer

Connect the cash drawer to the receipt printer and switch on Open cash drawer after print in that printer's settings. The drawer opens every time that printer prints.

Set up a kitchen screen

Any device running the restaurant package can be a kitchen or bar screen.

1. Open the Station tab.
2. Tap Select Station and choose the station this screen is for.
3. Leave the device on the Station tab. It only receives new orders while this tab is open.

Orders appear under Pending, Preparing and Ready. Staff tap a line to move it to the next step, and each line shows how long ago it came in. To change the station, tap Switch Station.

Today's takeaway orders are also on Order Board in the my.conciar.com sidebar.

Other device modes

On a restaurant device, Settings → Mode has three more modes:

• Self-order kiosk: guests order and pay by card at the counter. It needs a Buckaroo card terminal, and only an admin or manager can start it.
• Pickup Display: a screen for guests that shows which takeaway orders are being prepared and which are ready.
• Table Mode: a tablet on a table where guests order themselves.

Barcode scanners (Store)

In the store package, staff scan products with the device camera. Under Settings → Scanner, switch on Always-on camera to keep the camera open, or tap Scan each time. A USB or Bluetooth scanner works in the scan window's text field.

Lost a device?

Sign it out remotely: in my.conciar.com go to Settings → Security → Logged-in devices and click Sign out next to it.

Common problems

The app stops at the start screen. It has no internet connection, or can't reach Conciar. Check the network and tap Retry.

The kitchen screen doesn't show new orders. Check that the device is on the Station tab and that the right station is selected.

A dish doesn't print in the kitchen. It has no route. Link the dish or its category on Restaurant → Print Routing → Routing.

The cash drawer opens when kitchen tickets print.Open cash drawer after print is switched on for that printer. Switch it on only for the printer the drawer is connected to.

Next step

Go live