Check hours and export them for payroll
Hours & payroll shows, per team member, the hours they clocked against the hours on the published rota, with an estimated pay.
You need the admin or manager role, and Staff planning (see Rota). Employees see their own hours on the Time clock.
View hours for a period
- In my.conciar.com, go to Staff → Hours & payroll. It opens on the current month.
- To see another period, set From and To and click Show. A period can be up to a year.
| Column | Meaning |
|---|---|
| Worked | Hours from closed time entries, minus breaks. |
| Planned | Hours from published shifts, minus planned breaks. |
| Difference | Worked minus planned. |
| Open | Entries that aren't clocked out yet. They aren't counted in Worked. |
| Rate | The hourly rate set in Team members. |
| Est. pay | Worked hours times the rate. Empty when there's no rate. |
Team members who left are still listed for the period they worked, marked "left".
Correct or add hours
- Click Entries in a team member's row.
- Click Correct next to an entry, or Add hours to add a missing one.
- Set Clocked in, Clocked out and Break (minutes). Leave Clocked out empty if they're still working.
- Fill in a Reason for the change. It's required.
- Click Save.
Corrected entries are marked "edited" with your reason. To remove an entry, click Correct, then Delete and Really delete?.
An entry can be at most 24 hours and can't overlap another entry for the same person.
Export for payroll
Click Export CSV to download the period shown. The file has one row per team member with: Employee, Email, Worked hours, Planned hours, Hourly rate, Estimated pay and Open entries.
Fix open entries first
Open entries aren't counted. When the page shows a warning about open entries, correct them before you run payroll.
Common problems
Someone's hours are much too high or too low. Open their Entries. Look for a forgotten clock-out marked Needs review, and correct it.
Planned hours are 0. Only published shifts count. Publish the week on the Rota.
Est. pay is empty. That team member has no hourly rate. Add one in Team members.