QR ordering at the table

Each table gets its own QR code. Guests scan it with their phone camera; they don't need an app or an account.

• Without QR ordering, the code lets guests ask for the bill or call a waiter.
• With QR ordering, guests can also order from your menu, see their bill and pay it online.

What you need

• The restaurant business type, with your tables on a floor plan.
• For ordering: QR ordering on your plan. It's included in Restaurant Growth and higher, and is an add-on for Starter.
• For paying by phone: an online payment method that's switched on. See Connect payments.

Print the table QR codes

1. In my.conciar.com, go to Settings → Restaurant.
2. On the Table Attention card, click Print table QR codes.
3. A printable A4 sheet opens in a new window with your browser's print dialog. Each card shows your restaurant name, the table number and the QR code.
4. Print it and cut the cards along the dashed lines.

Each table's code never changes, so you can print the sheet again at any time without replacing codes already on the tables.

Switch on QR ordering

1. Go to Settings → Restaurant and find the QR ordering card.
2. Switch on Guests can order from their phone.
3. Optionally switch on A first order may open the table:
   • Off: guests can only order once staff have seated them, or when the table already has an open bill.
   • On: guests at a free table can start ordering themselves.
4. Save.

You don't need new codes: the same table QR codes now show your menu.

What your guests see

The page opens in the language of the guest's phone: English, Dutch, German, French or Spanish, with English when their language isn't one of these. Dishes and categories are shown in that language if you've entered a translation.

1. Guests browse the menu that's currently active (see menu time frames). Dishes marked out of stock show Sold out and can't be ordered.
2. They choose options, add dishes to their order and tap Send order.
3. The order goes onto the table's bill and to the kitchen, like an order entered at the till. Guests can keep ordering; everyone at the table who scans the code adds to the same bill.
4. Under Your bill, guests see what's been ordered, what's paid and what's left to pay.
5. To pay, they tap the pay button and pay the whole remaining amount online through your payment provider. Or they tap Pay at the table, which sends you a bill request.

Outside your opening hours, or when no menu is active, guests can look at the menu but can't order.

Guests can always tap Ask for the bill (once the table is seated) or Call a waiter. Staff see these requests at the top of their list on the till.

Common problems

The print window doesn't open. Your browser blocked the pop-up. Allow pop-ups for my.conciar.com and click Print table QR codes again.

"Add tables to a floor plan first." You have no tables yet. Add them in Restaurant → Floor Plans.

Guests see "This table has no open bill yet." The table isn't seated. Seat the guests at the till, or switch on A first order may open the table.

Guests can't pay by phone. No online payment method is switched on. Check Settings → Payment providers.

The QR ordering card says it isn't part of your plan. Add QR ordering to your plan, or choose a Growth plan, in Settings → Plan & billing.