Set up loyalty points and a stamp card

Conciar has two loyalty programmes: points, which customers spend as money off or on rewards, and a stamp card, where a full card earns a reward. You can run one, both or neither.

Restaurant orders only

Points and stamps are earned on paid restaurant orders that are linked to a member. Shop and studio sales don't earn points or stamps.

How customers take part

Every customer has a member code with a QR code. Customers find it in your customer app.

• At the till: tap Member and scan or type the member code. See Use the restaurant till.
• In your customer app: orders placed by a signed-in customer earn automatically.

Points and stamps are added once the order is fully paid. A bill split by seat earns once, when the last part is paid.

Turn on points

You need the admin or manager role.

1. In my.conciar.com, go to Settings → Loyalty.
2. Switch on Points programme.
3. Set how customers earn and spend points (see the tables below).
4. Click Save.

The box at the top shows what a €25 spend earns and what percentage you give back. Most programmes give back 1% to 5%.

Earning

Setting	What it does
Points per €1 spent	Points for each euro. The default is 1.
Earn on	After discounts counts what the customer paid. Before discounts counts the full price.
Which items earn points	All items, or only some Menu categories or Specific items.
Boosts	Extra points at set times, for example double points on weekday afternoons. Click Add boost and pick a Multiplier, From and Until times, Days and Stores. If several boosts match, the highest counts. They don't add up.

The part of a bill paid with points never earns points.

Spending

Setting	What it does
Value of 1 point (€)	What one point is worth as money off. The default is €0.01.
Minimum to redeem	The fewest points a customer can use at once. The default is 100.
Max share of a bill	The most of a bill points can pay for. The default is 50%. Below 100%, customers always pay something.

Create rewards

A reward is something customers trade points for, like "a free portion of fries for 500 points". Turn on the points programme first.

You need the admin or manager role.

1. In my.conciar.com, go to Management → Loyalty rewards.
2. Click New reward.
3. Under Customers trade points for, choose A free item and search your menu, or Money off and enter the Amount off the bill (€).
4. Enter the Points needed.
5. Optional: open Limits & availability to set Total claims, a limit Per customer, and Starts and Ends dates.
6. Leave Available to customers ticked and click Create reward.

The rewards list shows how often each reward was claimed and its status:

Status	Meaning
Live	Customers can claim it.
Scheduled	The start date hasn't come yet.
Ended	The end date has passed.
All claimed	The total number of claims is used up.
Hidden	Available to customers is off.

Deleting a reward stops new claims. Past claims stay in the customer's history.

Set up a stamp card

You need the admin or manager role.

1. In my.conciar.com, go to Settings → Loyalty.

2. Switch on Stamp card.

3. Set Stamps for a full card. The default is 10.

4. Choose how stamps are earned:

   Option	Stamps
   Per item	1 stamp per qualifying item.
   Per order	1 stamp per order, with an optional Minimum qualifying spend.
   Per amount	1 stamp per amount you set in € spent per stamp.

5. Under Qualifying items, choose All items, Menu categories or Specific items.

6. Choose the Reward for a full card:

   Reward	What the customer gets
   Free item	The cheapest of the Reward items on the order is free.
   Amount off	A fixed amount off the order.
   Percent off	A percentage off the Whole order or off the Reward items.

   For a free item or percent off, you can set a Maximum value.

7. Optional: under Card text, type your own Title and Description. Leave them empty to use text made from your rules, shown in each customer's own language. The preview shows what customers see.

8. Click Save.

A customer spends a full card at the till. The till only offers it when something on the order qualifies.

Earlier guest orders

When a customer signs in to your customer app for the first time, their earlier guest orders with the same email are added to their account. In Settings → Loyalty, under Earlier guest orders, choose whether those orders earn:

Option	Meaning
Nothing	They earn no points or stamps. This is the default.
Recent orders	Only orders placed within the number of days you set.
All orders	Every earlier paid order.

See and correct a customer's points

1. In my.conciar.com, go to Management → Customers and open the customer.
2. Loyalty points shows their balance, what it's worth, and every change.

To correct the balance, click Adjust, choose Add or Remove, enter the points and a reason, and click Save. You need the admin or manager role. The reason shows in the customer's history.

Settings → Loyalty also shows totals for your programme: Members, Points issued, Points redeemed and Owed to customers.

Refunds

When a restaurant order is fully refunded, the points and stamps it earned are taken back, and points or a reward spent on it are given back. A stamp card reward spent on it is not given back. A balance can go below zero when a customer already spent the points from a refunded order.

Common problems

I can't click New reward. Your points programme is off. Turn it on in Settings → Loyalty and click Save.

A customer didn't get points or stamps. Check that the order is a restaurant order, that it's fully paid, and that the member was added to it before payment.

The till doesn't offer the stamp card reward. The customer has no full card yet, or nothing on the order is one of the reward items.

I get "Insufficient role." when I adjust points. Only admins and managers can change a balance by hand.