Manage your own account and sign-in

Every team member manages their own profile, PIN and sign-in security. You don't need a special role for this.

Your profile

1. In my.conciar.com, go to Settings → Personal information.
2. Upload a profile picture (an image up to 4 MB). It's saved right away.
3. Change your name, Email Address, Phone Number, Bio or Language.
4. Click Save Account Settings.

On the same page you set your own working hours and days off. See Team and opening hours.

Set your till PIN

Your PIN unlocks a shared till in the Conciar app.

1. Go to Settings → Personal information and scroll to POS PIN.
2. If you work for more than one business, choose the Organization. A PIN only works at one business.
3. Enter 4 digits under New PIN.
4. Enter Your password to confirm it's you.
5. Click Set PIN.

Nobody can look up your PIN, so set a new one here if you forget it.

Change your password

1. Go to Settings → Security and click Change Password.
2. Enter your Current password, then the New password twice. It needs at least 8 characters.
3. Click Change Password.

All your other devices are signed out. The device you're using stays signed in.

Turn on two-factor sign-in

With two-factor sign-in, signing in to my.conciar.com asks for a 6-digit code as well as your password.

1. Go to Settings → Security. Under Two-Factor Authentication, choose:
   • Set up authenticator app to get codes from an app like Google Authenticator or 1Password, or
   • Use email codes to get each code by email.
2. Enter Your password and click Continue.
3. For an authenticator app, scan the QR code. For email codes, check your inbox.
4. Enter the 6-digit code and click Confirm.
5. Save the recovery codes. Click Copy codes and keep them somewhere safe, then click I saved them.

Recovery codes are shown once

If you lose your phone, a recovery code is the only way in. Each code works once. You can't see them again later.

To turn it off, click Turn off and enter your password.

Sign out a device

Under Logged-in devices on Settings → Security you see every device signed in to your account.

• Click Sign out next to a device you don't recognise or no longer use.
• Click Sign out all other devices to keep only the one you're on.

Recent Activity below it lists sign-ins, failed sign-in attempts, and password and two-factor changes on your account.

Common problems

My PIN doesn't save: "That password is not right." Enter the password you use to sign in to my.conciar.com, not your old PIN.

I lost my phone with the authenticator app. On the sign-in page, enter one of your recovery codes instead of the 6-digit code.

I don't get the email code. Check your spam folder. On the sign-in page, click Didn't get it? Send a new code.